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Chandler staff: Tourism in city holding up well

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Tourism is up in Chandler, according to information presented to City Council at a work session.

Kimberly Janes, senior program manager for the city’s economic development department, said even with downturns in Canadian and other foreign travel to central Arizona, cities like Chandler have thrived in terms of visitors.

“There is definitely a softening (regionally), although Chandler is outperforming its market,” Janes said. “We are capturing a higher percentage of occupancy in hotels, and in 2026, our booking rates are outpacing both 2025 and 2024. We’re seeing more group bookings and group lead opportunities.”

Janes went over a myriad of numbers, nearly all of which showed positive tourism growth in the 2026 and/or other recent years in the city, along with some of the overall tourism and strategy and tactics of the department.

Janes said Chandler’s top competitors for tourism in the Valley are Gilbert, Tempe, Mesa and, surprisingly, Avondale and Peoria. She said what ties the six cities together is none of the six have a sort of international reputation as a destination Phoenix suburb in the way Scottsdale and Glendale might have and all six have tourism development committees.

“When we started talking about this in 2018, three of those six cities didn’t even have those committees then,” Janes said.

In fact, Janes said regarding branding, there’s an emphasis on Chandler’s proximity to Scottsdale and Phoenix where major sports and/or entertainment industry events happen.

She also mentioned emphasis on large annual events, such as the Chandler Chamber’s Ostrich Festival. And while the city seems to have moved beyond “city of innovation” as a marketing term, “innovative” is mentioned more than once as a keyword in branding, according to a staff report.

Janes said there are 39 hotels in the city, and there are two kinds of business travel in the hotel business: the kind that require meeting space, which only a handful of Chandler hotels provide, and those with little or no meeting or event spaces.

She said the type of hotels built in the city hasn’t changed much, so there is still a business focus.

Mayor Kevin Hartke asked if entertainment overall is a tourism draw, in terms of bars and restaurants also seeing some benefit.

Economic Development Director Micah Miranda said while he didn’t have granular data on specific parts of the Chandler bar and restaurant revenue scene, he believes gross receipts taxes are up, year over year.

Email Jason W. Brooks at jbrooks@iniusa.org. Please submit comments at yourvalley.net/letters or email them to AzOpinions@iniusa.org. We are committed to publishing a wide variety of reader opinions, as long as they meet our Civility Guidelines.

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Chandler, tourism, revenue, gross receipts taxes, TPT, hotel tax revenue, lodger's tax

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