Florence launches ‘Florence Works4U’ to report non-emergency issues
Posted 7/28/22
You’re driving along a stretch of road when suddenly you hit a pothole. Rather than steam about it and do nothing or spend time trying to find out which department in Florence can fix it, you …
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Government
Florence launches ‘Florence Works4U’ to report non-emergency issues
Posted
Submitting a request is quick and easy and the app puts you in direct contact with the department best suited to responds to your issue.”
Tara Walter, Mayor, Florence
You’re driving along a stretch of road when suddenly you hit a pothole. Rather than steam about it and do nothing or spend time trying to find out which department in Florence can fix it, you now have a tool to quickly deal with it.
The town of Florence has partnered with SeeClickFix to launch a new resident request and reporting tool called “Florence Works4U,” according to a press release.
The free mobile and web-based applications allow Florence residents to report a variety of non-emergency requests for service, as well as include pictures, specific descriptions, and other important information directly to town staff.
Using SeeClickFix, Florence residents can request action on many common issues such as park maintenance items, street light repairs, water and sewer concerns, code compliance issues, illegal dumping, debris on roadways and more.
In addition, SeeClickFix provides a centralized, public-facing request management system that will enable the town to effectively and transparently manage residents’ requests while engaging with the public throughout the process.
“I really like that Florence Works4U is a community driven tool that enhances communication and participation with our community,” stated Florence Mayor Tara Walter in the release. “Submitting a request is quick and easy and the app puts you in direct contact with the department best suited to responds to your issue.”
Along with allowing residents to report issues, users who create a profile also can track the status of their requests and view and comment on requests submitted by their neighbors and other SeeClickFix users.
Residents can even create their own “watch areas” to receive notifications regarding all the issues reported in their part of town.
SeeClickFix was founded in 2008 and has been adopted by many local governments looking for a better way to receive feedback and information from their residents.
