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Arizona reaches $600K settlement with Sun City vacuum business
Posted
A Sun City vacuum sales business and its owners have agreed to a $600,000 settlement for violating the national Do Not Call registry.
Arizona Attorney General Mark Brnovich announced Wednesday that his office obtained the six-figure consent judgment against Sun City-based Island Don, Inc., which does business as Bright & Shiny Kirby Company, Bright & Shiny Cleaning Services, or Sun West Kirby.
Officials had alleged the companies made thousands of calls in violation of the National “Do Not Call” Registry from September 2017 to July 2018 and deceived Arizonans over the phone.
“I have zero tolerance for illegal telemarketing calls, which are incredibly annoying and frustrating,” Mr. Brnovich stated. “Businesses should should see this settlement as proof that if you violate Arizona’s telemarketing and consumer protection laws, the Attorney General’s Office will vigorously pursue you.”
Bright & Shiny sells Kirby vacuums to consumers throughout Arizona and in neighboring states through in-home sales presentations, a release states. The company allegedly solicited consumers over the phone and gained access to consumers’ homes by promising complimentary carpet and furniture cleanings without disclosing that those cleanings were part of a sales presentation.
Arizona also alleged that, although company representatives told consumers that “carpet cleanings” would last about an hour, sales representatives often would stay in consumers’ homes much longer, with some sales presentations lasting from three to five hours.
Under the terms of the settlement, Bright & Shiny and its owners will pay $500,000 in restitution and $100,000 in civil penalties. The AG’s Office will contact consumers who purchased a Kirby vacuum from the company after Jan. 1, 2014, which is the time period covered by the settlement.
Since 2017, the Arizona AG’s Office has obtained numerous Do Not Call judgments, including a $1 million civil penalty against Adobe Carpet Cleaning, a $340,000 civil penalty against Desert Valley Aire, and a $150,000 civil penalty against Orangutan Home Services.
If you believe you have been the victim of consumer fraud, file a consumer complaint by visiting the Attorney General’s website. If you need a complaint form sent to you, you can contact the Attorney General’s Office in Phoenix at 602-542-5763, in Tucson at 520-628-6648, or outside the Phoenix and Tucson metro areas at 800-352-8431.
