Karen Coleman-Ostrov is the owner and “vacation specialist” for Dream Vacations. 

How many years have you been in business? 14-plus. 

What product or service do you offer?  

We specialize in crafting personalized, concierge-style experiences to the world’s most captivating destinations — from the timeless elegance of Italy and Paris to the sun-kissed beaches of the Caribbean and exotic escapes like Tahiti and the Maldives. Our expert team takes care of every detail, ensuring a stress-free journey tailored just for you. Whether you crave luxe adult-only retreats, thrilling cruises, enchanting cultural tours or unforgettable honeymoons, we design trips that expand horizons and create lasting memories. At Dream Vacations, we ask, “Where do you wanna go?” — and make it happen with seamless service and passion. Your remarkable adventure starts here! 

What makes your business different, competitive, or unique?  

What truly sets us apart is our heartfelt commitment to delivering a concierge-style, truly personalized travel experience. We don’t just book trips ùwwe craft remarkable journeys that resonate deeply with each client’s unique passions and dreams. With more than 14 years of expertise, Karen’s team meticulously handles every detail, ensuring a stress-free, seamless adventure where nothing is overlooked. Our focus on extraordinary destinations combined with genuine care creates vacations that inspire lifelong memories and meaningful connections. Simply put, we go beyond transactions — we build trust, expand horizons, and bring our clients into harmony with the world. At Dream Vacations, your travel experience is as exceptional and unique as you are. 

What is the nicest thing a customer has ever said about your business?  

The general consensus from our clients is that we truly listen, showing patience and care that make them feel understood from the very start. Many highlight how we thoughtfully curate genuine Dream Vacations tailored perfectly to their individual desires. Time and again, clients tell us how every need and every want was anticipated and addressed — creating a seamless, carefree travel experience where they could fully relax and enjoy the moment. What touches us most deeply is that several clients have simply said, “We love you!” — a heartfelt testament to the trusted relationships we build and the exceptional service we provide. For our clients, Dream Vacations isn’t just a trip — it’s a cherished memory made effortless and joyful. 

 How has your business found value in your membership with the Gilbert Chamber?  

Being a member of the Chamber of Commerce brings tremendous value to our business. It provides increased visibility within the community and adds legitimacy that builds trust with clients. Through the Chamber, we gain access to meaningful connections and networking opportunities with fellow business leaders and potential partners. These relationships open doors for collaboration, growth and shared success. The Chamber truly serves as a vibrant hub where we not only promote our services but also contribute to and benefit from a thriving local economy. We’re proud to be part of this dynamic network that supports and elevates businesses like ours every day. 

What motivates you professionally?  

What truly motivates me professionally is the joy of transforming dreams into unforgettable travel experiences. I’m driven by the opportunity to craft personalized journeys that not only broaden horizons but also create lasting memories and deepen connections between people and the world. Knowing that my careful attention to every detail takes the stress off clients and allows them to fully immerse in their adventures inspires me daily. I’m passionate about helping others discover magic in new places, whether it’s a romantic getaway, a cultural immersion, or a once-in-a-lifetime celebration. Ultimately, my motivation comes from making a positive, meaningful impact on people’s lives through the power of travel. 

What do you consider to be your greatest success?  

That's a hard one! But with regard to planning vacations that are meaningful, I'd have to say it was a special trip that one of my clients wanted to take to honor her father, who had recently passed away, by taking him back to his hometown in Italy. There were challenges with this destination. The town was quite remote and was not on any main transportation lines. There was only one hotel/inn about 6 miles outside the town in the area. Working with contacts and partners in Italy, I was able to successfully coordinate my client's travel to her dad's hometown where she could spread his ashes. Her emotional and heartfelt message of appreciation said it all. 

Who do you look up to or admire?  

I honestly have to say my parents. While my dad is no longer with me, he instilled in me a good work ethic and an entrepreneurial spirit. My mom, whom I'm thankful to still have with me, has impressed upon me the need to be kind, empathetic, giving and tolerant. I find these qualities and traits are very important as a business owner. 

When you're not working, where in Gilbert do you spend your time?  

My husband and I love food, so we do a lot of dining in Gilbert. Gilbert offers so many wonderful dining experiences with a variety of amazing restaurants. I also love shopping, and there are plenty of great places to shop in Gilbert. Finally, I love taking time for myself for pampering, and my happy place to get all the pampering things done is at Simply Ravishing The Salon. 

The Get to Know series is presented in partnership between the Gilbert Chamber of Commerce and the Gilbert Independent.