Log in

Weather

SRP working to restore power outages, offering ice rebates

Posted 7/18/22

Salt River project are offering an ice reimbursement for customers who have experienced a severe outage related to the storms that rolled through the Valley on Sunday night.

SRP officials say …

You must be a member to read this story.

Join our family of readers for as little as $5 per month and support local, unbiased journalism.


Already have an account? Log in to continue.

Current print subscribers can create a free account by clicking here

Otherwise, follow the link below to join.

To Our Valued Readers –

Visitors to our website will be limited to five stories per month unless they opt to subscribe. The five stories do not include our exclusive content written by our journalists.

For $6.99, less than 20 cents a day, digital subscribers will receive unlimited access to YourValley.net, including exclusive content from our newsroom and access to our Daily Independent e-edition.

Our commitment to balanced, fair reporting and local coverage provides insight and perspective not found anywhere else.

Your financial commitment will help to preserve the kind of honest journalism produced by our reporters and editors. We trust you agree that independent journalism is an essential component of our democracy. Please click here to subscribe.

Sincerely,
Charlene Bisson, Publisher, Independent Newsmedia

Please log in to continue

Log in
I am anchor
Weather

SRP working to restore power outages, offering ice rebates

Posted

Salt River project are offering an ice reimbursement for customers who have experienced a severe outage related to the storms that rolled through the Valley on Sunday night.

SRP officials say distribution and transmission line workers are working to restore power and mitigate damage on its system from Sunday night's storm, which had substantial impacts across the Valley. 

At the height of the storm, about 9:30 p.m. July 17, there were more than 39,400 customers without power as well as 106 distribution poles and fifteen 69-kilovolt powerlines downed. 

Officials said there are still a significant number of poles down in various locations that crews are working to fix, and as a result, some customers are experiencing extended outages.  

Customers with outages lasting five hours or more can be reimbursed by SRP up to $10 for the cost of ice, which may be helpful in preserving perishables in refrigerators and freezers.  

Impacted customers should: 

  • Send an email to help@srpnet.com with subject line "Ice Reimbursement"  
  • Include the SRP customer’s name and address,  
  • Along with a copy of their receipt from purchasing ice. 

SRP also encourages customers or anyone in need to locate their nearest cooling centers using the heat relief map: Heat Relief Network (azmag.gov)

Customers can sign up for My Account and download the SRP Power mobile app to get the latest information on their service and accounts.  
Customers can also check the SRP Outage Map for updates on outages in their area as well as links to outage resources.