Airbnb initiates party house crackdown in Arizona

Posted 7/22/20

Airbnb has announced action to crack down on party houses throughout the state of Arizona, according to a release.

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Airbnb initiates party house crackdown in Arizona


Airbnb has announced action to crack down on party houses throughout the state of Arizona, according to a release.

As part of this, 50 listings across Arizona that have received complaints or otherwise violated Airbnb policies on parties and events have been either suspended or removed from the Airbnb platform.

The move follows Airbnb’s ban on party houses and commitment to safe and responsible travel, the release states. While the vast majority of hosts in Arizona take important steps to prevent unauthorized parties — like establishing house rules, quiet hours, and communicating in advance with their guests — Airbnb says its actions Wednesday address the small minority of hosts who have previously received warnings about hosting responsibly. The suspensions were communicated to the hosts beginning last Friday and through the weekend.

In late 2019, Airbnb announced a 24/7 Neighborhood Support Hotline in the United States, where neighbors can call anytime and reach a real person at Airbnb. The hotline is staffed with a rapid response team so that neighbors can reach with staff directly with concerns, the release states. Issues raised by Arizonans through this hotline led directly to many of the listing suspensions announced Wednesday.

“It’s critical for hosts to prioritize safety and ensure their guests are behaving in a way that respects the public’s health,” stated John Choi, Arizona Public Policy Director for Airbnb. “We know that there is more work to be done, and we ask that neighbors of properties allowing irresponsible behavior contact us as soon as possible through our Neighborhood Support Hotline and help us effectively enforce our party house ban.”

The suspensions and removals impacted listings in the following Arizona cities:

  • Antler Crest Estates
  • Bisbee
  • Chandler
  • Flagstaff
  • Lake Havasu City
  • Mesa
  • Phoenix
  • Scottsdale
  • Sedona
  • Surprise
  • Tempe
  • Tucson

In a release, Airbnb says stopping large gatherings is more important than ever in this current environment. The party house measures come on the heels of several other anti-party initiatives from Airbnb, including recent policy changes to prohibit hosts from authorizing parties in Arizona as long as the state’s public health mandate prohibiting large gatherings remains in place.

Airbnb also recently shared restrictions on some U.S. guests under the age of 25 from booking entire home listings in their local area. As an example, if Airbnb identifies a 20-year old guest who is located in Scottsdale, the company's systems are set up to restrict that user from booking a house, apartment or other entire home listing in Scottsdale for a 1-night reservation the following weekend unless they have a history of positive reviews on Airbnb. However, if that same 20 year-old is booking a stay to visit family in Tucson, the restriction would not apply.

Airbnb says it cannot provide addresses for the 50 suspended listings, out of respect for the privacy of the hosts and homeowners.