Valley Metro riders are more satisfied with the transit system and have felt improvements in security and cleanliness, according to a recent survey of more than 1,100 riders.

The improved experience is paired with a drop in rail security incidents, year over year, by more than 50%. 

“The progress we’re seeing reflects the strong partnerships we’ve built with our police departments and the hard work of our teams to ensure that every rider has a positive experience,” stated Valley Metro RPTA Board Chair and Tempe Councilmember Jennifer Adams in a news release.

A Valley Metro survey, finalized this month, found the  majority riders feel safe using the system citing more visible and professional security officers, cleaner stations and fewer unsafe situations. Compared with 2022 results, riders reported significant improvements across the board. 

• 81% of bus, streetcar and light rail riders feel very secure or secure (71% in 2022)
• 61% see more security on transit (52% in 2022)
• 82% very likely or likely to recommend Valley Metro to others (74% in 2022)
• 78% very satisfied or satisfied with Valley Metro (69% in 2022).

“It’s encouraging to have riders tell us they feel safer and more confident using our system,” stated Valley Metro Rail Board Chair and Phoenix Councilmember Laura Pastor in a news release. “Increased presence of security, partnerships with local law enforcement and enhanced cleanliness along the system are important factors in increasing ridership and the rider experience.”

• Bus and rail ridership in September 2025 increased by 21% year over year, with 45,000 daily weekday riders.
• The new rail extension into south Phoenix is seeing more than 9,000 riders each weekday, surpassing a projected 8,000 daily riders.
• Metro Parkway station, which opened in January 2024, had 69,000 boardings in September, second highest in the system. Followed closely by 67,000 boardings at the new end-of-line in south Phoenix at Baseline/Central Ave.
• Express and RAPID commuter buses are seeing weekday increases of 18%.

“The ease and convenience of light rail is fantastic and is a safer, more efficient mode of transportation. The increased presence of security on the train has been impactful over the last year,” stated Alex Coil, Valley Metro rider, in a news release. 

According to Valley Metro security data:

• From fiscal year 2024 to fiscal year 2025, the average rail incident rate dropped by 54%.
• From January to June 2025, total incidents decreased 75% compared to the same period in 2024.

Our unwavering focus on security is transforming the transit experience for our riders,” stated Jessica Mefford-Miller, Valley Metro CEO, in a news release. 

Security improvements reflect continued investments in both personnel and prevention, officials said. Field Security Officers, who patrol stations, trains and park-and-rides, are now more visible with a 40% increase in presence, representing 45–50 officers on the rail system during peak hours.

Partnerships with local law enforcement add another layer of security presence, including from the Phoenix Transit Police, Tempe Police’s extra-duty program, Mesa Police’s bike squad and via Operation Blue Ride that offers wellness resources to bus riders, officials said.

“Behind this progress are the people who look out for our community,” stated Adrian Ruiz, Valley Metro Chief, Safety and Security, in a news release. “Our police partners, supervisors, Customer Experience Coordinators alongside our security officers work together every day to ensure a safe and welcoming experience for all riders. We also rely on our community. If you see something, please say something.”

Bus riders can reach out to their operators to report issues or call 9-1-1 when there is an emergency. Rail riders can report concerns to security officers, use emergency call buttons inside trains, station callboxes or use the Alert VM app for a real time, 24/7 response.

Riders can find more information on Valley Metro’s security efforts at valleymetro.org/security.

Editor’s note: The above was republished from a city of Phoenix news release.