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Law Enforcement

Updates Phoenix Police reforms include using AI for some non-emergency 911 calls

New updates to police reform in Phoenix include plans for 30% of non-emergency 911 calls to be fielded by an automated system in an effort to make up for staffing shortages.

Following a scathing report from the U.S. Department of Justice released in June, the Phoenix Police Department is updating a wide-ranging set of policies before training staff on new guidelines on topics such as use of force and First Amendment rights to protest as well as a new 311 hotline for report alleged police misconduct.

Many of the policy changes were started before the DOJ report was released and some before the DOJ’s investigation into the city began in August 2021.

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