Kate Thoene

Photo by Karianne Munstedt

What is trauma-informed care?

Trauma-informed care — TIC — is an approach to understanding and responding to others with an awareness of how trauma affects lives, behaviors and sense of safety. Trauma can result from a range of experiences like abuse, violence or loss, and can create lasting effects on an individual’s mental, physical and emotional well-being.

TIC is a compassionate framework that seeks to support people by fostering an environment of safety, respect and compassion. In practice, it is about recognizing a person’s history of trauma and acknowledging how it may impact them today and being sensitive to those effects.

How to approach a survivor with trauma-informed care

When interacting with someone who has experienced trauma, keep empathy, respect and patience at the forefront by:

1. Building trust: Trauma can make survivors wary of others. Being honest, consistent and respectful can help rebuild trust.

2. Providing choices: Trauma often involves a loss of control. By giving options and respecting their boundaries, you help empower the survivor.

3. Being aware of triggers: Situations, language or even body language can trigger traumatic memories. A trauma-informed approach involves communicating in a way that helps reduce the likelihood of retraumatization.

At New Life Center, we prioritize trauma-informed care in everything we do, from the shelter environment to our interactions with survivors. Staff members and volunteers are trained to recognize trauma symptoms, respond compassionately and create a safe, supportive space for healing and growth.

How to use trauma-informed care in everyday life

Anyone can apply trauma-informed principles in daily interactions to create a more empathetic environment. Here are three ways to start:

1. Practice empathy: Recognize that others may be dealing with challenges you don’t know about. Being kind and understanding can make a difference, especially for those with past trauma.

2. Listen without judgment: Allow people to share their experiences without fear of judgment. Listening openly can provide them with a sense of safety and connection.

3. Respect boundaries: Give others the space and time they need. Respecting boundaries helps them feel valued and supported.

Trauma-informed care means understanding that everyone has a unique story and responding to others with compassion. By practicing this approach in our daily lives, we can help create a supportive and healing environment for those around us.

Editor’s note: Kate Thoene is chief strategy officer of New Life Center, Arizona’s largest domestic violence shelter. Reader reactions, pro or con, are welcomed at AzOpinions@iniusa.org.