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Survey: Sky Harbor customer satisfaction unaffected by winter cancellations, delays

Officials expect delays, cancellations to be diminished

Surges in delayed and canceled flights toward the end of last year at Phoenix Sky Harbor International Airport did not hurt the airport’s view among customers, according to survey results released last week.

A power outage in November caused hundreds of delays and cancellations in a single day and weather and COVID-19 illnesses over the holidays also caused hundreds of flight disruptions.

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Survey: Sky Harbor customer satisfaction unaffected by winter cancellations, delays

Officials expect delays, cancellations to be diminished

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