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Opinion

Surprise reader: Hamadeh’s office failed us

OPINION — We submitted, for a nice refund, our e-file on April 2. In May, the IRS asked us to be verified. We did. Online it shows that they received our forms. It does not progress past received.

There appears to be no customer service any more. On the phone an AI asks you the same questions you put in online and gives you the same answer: Being processed.

I’m on hold for hours trying to get an appointment with the Glendale office.

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