Home Instead of Surprise announced it has been selected as a 2021 Caring Star for service excellence for in-home care.

In consumer ratings and reviews on Caring.com, Home Instead of Surprise earned a five-star rating — the highest possible score — within the qualification time frame, while also having a high volume of positive reviews, responding to any negative reviews and meeting other criteria for this national honor.

There are only seven Caring Star 2021 agencies in Maricopa county, and Home Instead of Surprise is among 504 agencies across the country for Caring Stars 2021.

“We strive daily to provide high-quality care and services for our clients and their family members, and this award validates our delivery on that promise,” said Brian Huebner, owner of Home Instead of Surprise. “On behalf of our agency’s staff and leadership, thank you to those who shared positive feedback about us, and to Caring.com for recognizing us as a Caring Star of 2021. More importantly, we’d like to thank our amazing CAREGivers for their tireless dedication to helping seniors safely stay in their own homes. ”

Online reviews help Americans research and select the best home care agencies. Seniors and their families turn to the Internet and consumer reviews when narrowing their options among agencies in their area. They rely on these peer perspectives as much as personal recommendations from friends, geriatric professionals and medical personnel.

Originally published in January 2012 as the first of its kind in senior living and expanded to include home care in 2017, the Caring Stars annual list has become the go-to guide of the best agencies nationwide — particularly helpful to families new to this market, or when researching from afar and unfamiliar with local options.

To be considered for the award, Caring Stars agencies meet a set of criteria based on ratings and reviews from home care agency clients and their family members. Caring.com senior care experts also conducted a reviews-integrity audit and other quality-assurance measures before determining the Caring Stars of 2021. 

“Congratulations to Home Instead of Surprise for being among these highly-rated agencies achieving such significant praise from their customers in online reviews,” Caring.com’s CEO Jim Rosenthal said. “They stand out as among the best in the nation.”