Onita Mihaly

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In today’s digital age, it’s essential for seniors to stay connected. With the right tools, older adults can bridge the digital divide, strengthen family bonds and live independently. Here are some ways seniors and their adult children can leverage technology to enhance their lives:

Safety and scam protection

Safety and scam protection are paramount for seniors, and communication tools can play a vital role in ensuring their well-being. Look for phone services that offer:

Scam protections include:

• Robust scam call-blocking, including the option to only allow calls from pre-approved numbers to go through.
• Caller ID verification.
• Scam alerts to help seniors recognize and avoid potential threats.

A common scam involves callers pretending to be from government agencies, banks or utility companies. They may claim that the senior is owed a refund or that there is a problem with their account. These scams can be very convincing, and seniors may be hesitant to question the caller.

Emergency features

• Readily accessible emergency buttons.
• Automatic notifications to loved ones in case of an emergency.
• Address-based 911 for faster response times, especially if one is unable to speak. This is particularly important for those living in apartment buildings or senior communities.
• Internet-based phone service can also be a reliable backup option in case of mobile carrier outages or if cell coverage is spotty inside the home.

Accessibility features for seniors

Accessibility is a key consideration when selecting phones and other communication devices for seniors. As vision and fine motor skills may decline with age, it’s essential to choose phones with features that accommodate these changes, including:

• Large, programmable buttons: For easy navigation and visibility.
• Adjustable ringer and speaker volume: To ensure clear conversations.
• Emergency buttons: For quick access to help, including 911.
• Multiple cordless or corded phones: Place them throughout the house for easy access, especially helpful in emergencies. Unlike mobile phones, one always knows where they are.

VoIP: A reliable alternative to traditional landlines

Many seniors are facing the challenge of traditional landline service being phased out. A reliable and cost-effective alternative is Voice over Internet Protocol (VoIP), which uses the internet to make and receive calls. VoIP providers often offer their subscribers:

• Free nationwide calling with only applicable taxes and fees, making it an attractive option for seniors on a budget.

• The ability to keep their existing phone number.
• Enhanced safety features like address-based 911 emergency calling, scam protection, and caller ID verification.
• Flexibility to make calls from any internet-connected device, providing peace of mind for seniors and their caregivers.

Family communication: Bridging the digital divide

Here are some tips for families to help their loved ones navigate the digital divide:

• Choose user-friendly devices: Opt for phones, smartphones or tablets with simple interfaces and large screens.
• Start slow and offer support: Gradually introduce new technology and provide hands-on assistance.
• Involve seniors in the decision-making process: Respect their preferences and needs and consider their comfort level with technology.
• Use simple language: Avoid technical jargon and explain features in clear, concise terms.
• Address common concerns: Discuss any privacy, security or affordability concerns seniors may have.

By equipping seniors with the right communication tools, families can help them stay connected, safe and independent. Consider accessibility features, safety measures and the benefits of VoIP. With the right guidance and support, seniors can embrace modern technology and enhance their quality of life.

Remember, staying connected is an ongoing process. As technology continues to evolve, it’s important to stay informed and adapt to new tools and features. By providing ongoing support and encouragement, families can help seniors embrace the digital world and enjoy all the benefits it offers.

Editor’s note: Onita Mihaly is a brand marketing expert who is passionate about empowering seniors to live independently and safely. She works at Ooma. Reader reactions, pro or con, are welcomed at AzOpinions@iniusa.org.