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COMMUNICATION
Chandler tries language-assistance technology to help residents, customers
(City of Chandler)
A language-translation device will rotate among high-traffic areas within the city through February 2024.
Posted
INDEPENDENT NEWSMEDIA
Chandler is assessing a language translation device to determine if it helps residents and customers communicate with city staff.
The device provides instant translation of 120 languages and dialects, including American Sign Language and is compatible with a Braille keyboard, according to a release.
It provides “users the ability to instantly have a real-time conversation with city staff. The intent of the device is to provide an additional communication tool, and in no way is being used to eliminate resident interaction with bilingual city staff,” the release stated.
The device will rotate among high-traffic areas within the city through February 2024. Those facilities will include the police department, center for the arts, library branches, community center and others.
