The Apache Junction Police Department recently implemented a new tool, SPIDR Tech, to enhance communications with 911 callers, reporting parties and crime victims, as well as gather feedback about interactions with the agency.

With the SPIDR Tech platform, when a call for service is sent out to dispatchers, the software will automatically text or email reporting parties and 911 callers with updates on the status of the call and any information, according to a release.

Dispatchers will take a call and as they gather information they’ll use the dispatch system to categorize the call. Calls regarding domestic violence, for example, won’t trigger texts in order to keep victims safe.

The platform was funded through a grant that covered the entire $30,000 cost of implementing SPIDR Tech, Rayna Steffen, AJPD public information officer, said in an email.

“Over the past few months, we have been working closely with SPIDR Tech to ensure the technology is properly integrated with our systems. We started implementing SPIDR Tech in late February and have already received positive feedback from many of our residents,” Steffen said.

After a police event or investigation, the SPIDR Tech platform helps AJPD collect feedback about a caller’s experience using a mobile-friendly survey and allows for community feedback about each person’s experience with the department. SPIDR Tech’s messaging is available in English and Spanish to allow everyone in the community to get the information they need to stay safe.

Go to spidrtech.com.