OPINION —The federal government hasn't assessed a single civil penalty this year against an airline for violating consumer-protection rules.
The U.S. Department of Transportation has also summarily dismissed numerous formal complaints filed by passengers.
On a single day in June, DOT closed out 10 passenger grievances, four of them refund demands filed in 2020. Not one produced an enforcement action. The government took almost six years to tell those travelers what they already knew, which is that nobody was coming to help.
