Temporary service level changes at ADOR customer lobbies in Phoenix, Mesa

Customers encouraged to use online, over-the-phone services


In light of COVID-19, the Arizona Department of Revenue has temporarily modified current services in an effort to protect the health and safety of its customers and employees while continuing to provide information and support to Arizona taxpayers.

Effective March 30, customers requiring in-person assistance at ADOR’s three customer service locations in Phoenix, Mesa and the Southern Regional Office in Tucson will need to make an appointment with a department representative.

They can do this by emailing AZTaxHelp@azdor.gov or calling 602-716 –ADOR (2367).

Taxpayers can also submit forms, correspondence, and questions directly to ADOR staff through the AZTaxHelp@azdor.gov email.

Additionally, the department encourages taxpayers to access a suite of resources on ADOR’s websites --- AZDOR.gov or AZTaxes.gov.

Support services include the following:

  • AZTaxes.gov for filing and payment of transaction privilege tax and withholding tax; and payment only for individual and corporate income tax.
  • FAQs, forms, YouTube tutorials and other resources on AZDOR.gov.
  • Live Chat with ADOR staff, 7 a.m.–6 p.m. Monday through Friday on AZDOR.gov and AZTaxes.gov.
  • Check refund status online on AZTaxes.gov by selecting “Where’s My Refund.”

Telephone assistance is available, as well, through the Department of Revenue’s Customer Care line at 602-255-3381 or 800-352-4090, 8 a.m.–5 p.m. Monday through Friday.

Taxpayers are strongly encouraged to use these resources before considering whether it is necessary to make an appointment to come to any of the ADOR office locations in person, according to a press release.

Appointments can also be made for cash and credit card payments. A drop-box is available for payments, forms, applications and returns without appointment.

For more information, visit www.azdor.gov.