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Police

Paradise Valley PD launches new customer, police relations service

Posted 8/10/21

The Paradise Valley Police Department is using a new wireless method to gather feedback following interactions with officers.

“It’s important for our department to provide the …

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Police

Paradise Valley PD launches new customer, police relations service

Posted

The Paradise Valley Police Department is using a new wireless method to gather feedback following interactions with officers.

“It’s important for our department to provide the opportunity for citizens to voice their concerns,” said Chief of Police, Peter Wingert. “The new service will provide insight into areas where improvements can be made, and by understanding these needs, help enhance police relations and the delivery of our services.”

Paradise Valley residents may be the first in the Phoenix-Metro area to use this new community engagement tool, a press release stated. The new service uses text messages to collect survey results from citizens who have recently been involved in non-life-threatening incidents.

These text messages are sent hours or days after the incident and will ask citizens to take a quick survey about their experience with the Paradise Valley Police Department. The press release adds, the new program will allow residents to provide their own comments, feedback or words of gratitude to an office after receive public safety services.

The new service is scheduled to launch on Monday, Aug. 23 within the Town of Paradise Valley. The results will become available for the police department to review the moment each survey is submitted as complete.

The feedback received will be invaluable and help shape the future of the police department, the press release stated.

Citizens that do not want to participate do not need to respond. As with all texts, citizens may reply with STOP and that will opt them out of all future text surveys from the Paradise Valley Police Department.

It is important that everyone know that these surveys should not be used to report any type of emergency or crime. As always, call 911 for any emergency or 480-948-7410 for any non-emergency incidents.